FAQ | Beyond The Ticket

Where are you based?

We’re a remote-first team working from different corners of the world. Our base may shift, but we’re always online and ready to connect.

How can I stay updated on new products or blog posts?

Follow us on Instagram, TikTok, Pinterest, or LinkedIn, and check back regularly. We’re launching our Workbook this Friday, and we’ll be sharing helpful tips, behind-the-scenes updates, and product releases there too!

Can you help customize a training plan or knowledge base for my company?

Yes! We love working with teams to build tailored customer support solutions. Just use the contact form to tell us about your needs, and we’ll get back to you with next steps.

Do you offer 1:1 consulting?

Not yet, but it’s coming soon! We’re working on launching consulting services to help individuals and businesses strengthen their support strategy. Stay tuned!

How do I purchase the workbook or templates?

Once the store goes live on March 28th, you can buy digital products directly through the website. Secure payment options will be available, and your files will be delivered by email instantly after purchase.

What format are the products delivered in?

All products are in PDF format. Some templates also include editable files for Notion, Canva, or Google Docs, depending on the product.

Can I get a refund?

Because all items are digital, purchases are non-refundable. But if you have trouble accessing your files or need help, just reach out!

What is the Customer Support Mastery Workbook?

It’s a comprehensive guide designed to help support agents and teams level up their skills in communication, productivity, and remote work, ideal for beginners and professionals alike.

Who is this workbook for?

Support agents, freelancers, remote workers, small business owners, team leads, basically anyone looking to thrive in customer support or remote team roles.

What’s included in the workbook?

Chapters on soft skills, home office setup, difficult customers, performance feedback, and more. Plus, you'll find templates, worksheets, and actionable tips.

Is the workbook suitable for beginners?

Absolutely. It's designed to be beginner-friendly, but also includes advanced tools and strategies for experienced professionals.

Are the templates sold separately?

Yes! Alongside the workbook, you’ll be able to purchase additional templates like training materials, communication scripts, performance tools, and more. These will also become available starting March 28th, 2025.

When will the workbook be available?

The workbook officially launches on March 28, 2025! You’ll be able to purchase it directly from this site on launch day.